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high performance teams (HyperTeams®) process actively involves
team members in the decisions affecting the performance of
the entire group and holds them accountable for the team's
success. This proven approach to team building and change
management has application in groups from the senior executive
level to the shop floor. A unique "key-factor
tracking system" provides a vehicle for measuring the
cause and effect relationship between work team activities
and business results.
Before the implementation of a HyperTeam® process
is undertaken, a customized Work Team Readiness Assessment
is conducted.
Conducting
a Situation Analysis and Readiness Assessment
In
order to be successful, it is critical to understand
the extent to which the various elements in the
organization are prepared to accept and implement
change. Two methods are used to make this determination.
Situation
Analysis
During the Situation Analysis,
Dr. Steve McIntosh meets with the organization's
leadership. This includes one-on-one sessions
with the members of the leadership team, and group
meetings with HR professionals, the supervisors,
and any other informal leaders who can provide
insight into a discussion around:
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the organization's strategy, markets and goals
• market and technology changes that are impacting
on the organization
• lessons learned from previous attempts at
resolving conflicts
• past practices and norms of behavior
• goals, expectations and measures of a successful
reduction in conflict
• workforce issues
• policies and procedures that typically cause
problems
• the perception of leadership style and leadership
values
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Readiness
Assessment
Following the Situation Analysis,
a Readiness Assessment is conducted. Where the Situation
Analysis is a qualitative critique, the Readiness
Assessment is a detailed, quantitative analysis
of issues, problems and other factors causing stress
and conflict. Each of the factors is broken down
into specific, observable behaviors. The results: |
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highlight areas of potential risk and successes
• pinpoint the common factors on which the
groups needs to focus their attention
• rank the areas of the organization with highest
and lowest potential for change |
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According to line and HR managers, the results
from the installation of HyperTeams is nothing less than phenomenal.
Measures of employee productivity, employee morale and customer
satisfaction all show dramatic improvements. For more information
on measuring the results of HR and team processes, go to our
Key-Factor Tracking System
web page.
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